Estudo da resiliência em funcionários de uma instituição financeira, que vivenciaram uma operação de aquisição

Abstract

Considering that resilience is the result of a process that occurs during a period of time in which the body goes through and surpasses an adverse situation, with changes and success, because of some mechanisms, called protection factors, that stimulate people to confront risks, assist them to endure adversities and to manage the consequences of the psychological damages that had been overtaken, in this dissertation the main objective was to understand the process of resilience in the behavior of employees who had lived the acquisition operation, in 2000, of the public institution, where they worked, by a private institution, in which they still work until today, that is, 2009, developing their work activities. This is a descriptive, qualitative and interpretative research, with sectional temporal cut and longitudinal perspective, once it describes the depositions grouped in four points of inflection, that compose the resilience process, which are: factors of risk, vulnerability, internal factors of protection - coping - and external factors of protection - buffers - and, after that, they had been interpreted by the content analysis method according to the feelings that emerged in the participants of this research, after the acquisition operation period of time which they passed through. The data came from primary origin, collected by means of half-structuralized interview, which followed a preset script to unmask the occult or manifest intentions of these research participants' behaviors. The results had pointed that those who had been part of the selected sample for this research, by the snow ball technique, had demonstrated indications of resilient behavior and today, in 2009, they are fortified in detriment of the acquisition process, that happened in 2000, that is, in detriment of the adverse situation that they lived and faced due to protection factors: religiosity, self-knowledge and art.