Gestão Estratégica do Conhecimento : o uso do conhecimento como estratégia para gestão pública de segurança no 5º Comando Regional de Polícia Militar do Estado do Paraná

Abstract

Knowledge Management has had a fundamental strategic role within the public institutions of the State in recent years, with regard to making schedules that provide process improvement development, implementation and evaluation of their management actions of public policies that may lead to a better quality in the provision of its services to the community, especially for police work in public safety. The objective of this study was to evaluate, through a case study, the effects of the relationship between the flow of knowledge and strategic actions in the public management process while setting for Strategic Knowledge Management. For that, we identified the main authors in the areas of Public Policy Management, Strategic Management Processes and Organizational Knowledge, understanding that these concepts as applied to the respective public security institutions chosen for this work, are instrumentalized from certain events (internal and external) within the territorial area of responsibility. Sixteen Military Police Companies, subordinated to the five battalions of military police which belong to the 5th Regional Command of Military Police, based in Cascavel, Paraná, were selected and their managers were interviewed. The flow of knowledge and its application in the strategic actions of public administration were investigated, aiming at reaching the strategic outcomes for social protection that could lead to a citizen police model as well as helped in territorial development of their regions. Finally, we searched for a theoretical model of relationship that could set the importance of the Strategic Knowledge Management for this process, through practices of governance and promotion and knowledge sharing. The application results of this study may show the existence of a relationship between the strategic actions of public management and the flow of knowledge, where knowledge management appears as integration support, suggesting the existence of Strategic Knowledge Management for regional policies for public safety.