Um método para a gestão de processos de negócio em universidades públicas

Abstract

Business process management has become a key issue for the survival of modern organizations, both in the private and public sector, as they find themselves in a globalized and increasingly competitive environment. The use of process management methods and their tools can add value to organizations by reducing responsive time to their customers and providing a more collaborative organizational environment. There are many works focused on the business processes management in general; however, few focus on the public sector, in particular to public universities. This master's research proposes the development of a method for business processes management in public universities. The research consists of: an exploratory study, the development and the evaluation of the proposed method by means of experiments. The exploratory study, already carried out, produced a Systematic Mapping (MS) about the state of the art of business process management in the public sector. In the development phase, the proposal of the business process management method in the public sector (MGPN-UP) is highlighted, which is composed of stages to guide public universities. The main step of the MGPN-UP is the definition of a Business Process Architecture that can be used as a basis for the specification of other Architectures in different brazilian Higher Education Institutions. The evaluation of the method consisted in the accomplishment of the proof of concept in State University of Maringá and panel with specialists. The main contribution it’s the specification of a method that contains guidelines to guide brazilian public universities to establish a mechanism for managing business processes