Software de gestão de residência multiprofissional

Abstract

Several health professionals choose to enter, through competitions, for a residency program. This program, under federal regulation, requires an average of 60 to 75 hours of work per week and must be managed by a health professional with high ethical capacity. The literature presents studies that prove that many residents exceed this limit of hours, in addition to performing shifts and working in other institutions. As a result, the emergence of burnout syndrome, exhaustion, low professional achievement and even depersonalization are symptoms identified in several residents. However, other studies point out that illness related to work overload and accumulation of functions is not restricted to residents, but also affects preceptors and managers. The use of Information and Communication Technology (ICT) in health grows every day and, therefore, there are countless possibilities, resources and benefits that information technology can bring to the area, and especially to health professionals. A search of the literature found several studies on tutorials and management, continuing education, ways of evaluating the results of these programs, but to our knowledge, no software was found for residency management that also includes the management of residents' hours worked. In this sense, according to the above, it is essential to develop software that can help with residency management, as well as controlling the hours worked by residents. The general objective of this study was to develop a software program for managing the work of the Integrated Multi Professional Health Residency in Urgent and Emergency Care at the Regional University Hospital of Maringá (HURM), which would help manage the residents' work process. Methods: This is an applied study. For this study, in the first stage, an investigation was carried out with the managers of the HURM residency program to understand how the program is managed, as well as a survey of current management problems. With the requirements in hand, a navigable software prototype and an Entity and Relationship Diagram (ERD) were drawn up. After the initial surveys, the preparation of the software prototype and the ERD, a second meeting was held between the managers and a systems analyst, where the software requirements were presented through the prototype and the needs for its development were discussed, as well as the database to be created and the client-server infrastructure needed to implement it. Results: The automation of the process provided by the use of the software entitled "RPonto+"solved the main problems pointed out by the managers, such as not recording the daily timesheet due to lack of time, residents forgetting to record it, delays in sending the time sheet monthly, as well as making the managers aware of unjustified absences, in addition to controlling the hours worked by the residents and reducing the administrative workload of the preceptors and managers. Conclusion: This study made it possible to develop software to manage the Integrated Multi Professional Residency Program at HURM. So far, the software has proved to be efficient in terms of usability and user satisfaction due to the possibility of controlling hours worked and vacations, but mainly due to the reduction in work overload, as its implementation has allowed the elimination of manual work by users.