Desenvolvimento de um painel de business intelligence para gestão em serviço de emergência de hospital terciário no norte do Paraná

Abstract

North Paranaense Hospital (HONPAR) has a structured computerized system, but the data generated to support managers is very laborious and time-consuming. The use of Business Intelligence allows access to information in real time, being able to provide interactive dashboards in a faster, more efficient and dynamic way, helping in decision making, generating improvements in the health care and well-being of patients. The objective of this study was to develop a dashboard with data indicators in the HONPAR emergency service, using BI tools. This is applied research where alignment of the necessary demands for the institution's statistical metrics was carried out in the first stage of the study. After surveying the problem, we sought to develop software, which works through access to an Internet browser, capable of producing interactive dashboards, using BI concepts. The study demonstrated that it was possible to develop and implement personalized dashboards using BI tools, for real-time management of the HONPAR emergency unit, containing statistical and service data in real time, through graphs and tables, highlighting its applicability in all areas of hospital care and management.